Terms of service

TERMS OF SERVICE
Last updated: 23 June 2026

1. COMPANY INFORMATION AND SCOPE
Welcome to NotaBene Yayınları. This website and online store are operated by RENAS YAYINCILIK MATBAACILIK FİLİMCİLİK REKLAM YAZILIM DONANIM BİLİŞİM SANAYİ VE TİCARET LİMİTED ŞİRKETİ, trading as NotaBene Yayınları (referred to as “NotaBene Yayınları”, “we”, “us” or “our”).

These Terms of Service (“Terms”) govern access to and use of our website, online store, content, tools, products and related services (collectively, the “Services”). They apply together with the information displayed on product pages, the order summary, the statutory pre-contract information provided before checkout, our Privacy Policy, our Refund Policy, and any other policy expressly incorporated into the transaction.

These Terms are governed by the laws of the Republic of Türkiye, including, where applicable, Law No. 6502 on Consumer Protection, the Distance Contracts Regulation, Law No. 6563 on the Regulation of Electronic Commerce, Law No. 6698 on the Protection of Personal Data, the Turkish Code of Obligations No. 6098, the Turkish Commercial Code No. 6102, the Law on Intellectual and Artistic Works No. 5846 and the Industrial Property Law No. 6769.

Nothing in these Terms limits or excludes any mandatory right granted to consumers under applicable law. If any provision of these Terms conflicts with mandatory consumer law, the mandatory legal provision will apply.

2. ELIGIBILITY, ACCESS AND ACCOUNTS
You must have the legal capacity required to enter into a contract. If you are under 18 years of age or otherwise have limited legal capacity, you may use the Services and place an order only with the consent and supervision of your legal representative where required by law.

You are responsible for providing accurate, current and complete information, including your name, contact details, billing information and delivery address. You are responsible for keeping your account credentials confidential and for activity carried out through your account, except where the activity results from a security failure attributable to us.

You must notify us promptly if you believe that your account or payment information has been used without authorization. We may request reasonable verification to protect customers, prevent fraud and comply with legal obligations.

3. PRODUCT INFORMATION AND AVAILABILITY
We take reasonable care to present product descriptions, editions, formats, prices, cover images and availability accurately. Screen settings, photography and production differences may cause minor variations in color or appearance. Such minor variations do not affect your statutory rights concerning defective or non-conforming goods.

Product availability may change. Adding a product to a cart does not reserve it. We may limit quantities for legitimate reasons, including inventory constraints, suspected resale, fraud prevention or legal restrictions, provided that this does not unlawfully discriminate between customers or restrict mandatory consumer rights.

4. PRE-CONTRACT INFORMATION AND FORMATION OF THE CONTRACT
Before you place an order, you will be provided with the information required by applicable distance-sales and electronic-commerce rules, including the main characteristics of the goods, the identity and contact details of the seller, the total price inclusive of applicable taxes, delivery charges, payment and delivery terms, complaint procedures, the right of withdrawal and any applicable exceptions or return costs.

You are responsible for checking your order and correcting input errors before selecting the button that creates a payment obligation. After the order is placed, we will acknowledge receipt electronically.

The sales contract is formed when we send an order confirmation stating that the order has been accepted, unless the checkout process clearly states that the contract is formed at an earlier legally valid stage. An automatic receipt message that only confirms that we have received your request does not by itself constitute acceptance if it is expressly identified as such.

Before acceptance, we may reject an order for a legitimate reason, including payment authorization failure, an obvious pricing or description error, legal restrictions, fraud concerns or lack of availability. If payment has already been collected for an order that is not accepted, it will be refunded without undue delay using the original payment method.

After a contract has been formed, we will not cancel it arbitrarily. If performance becomes legally or practically impossible, we will notify you in writing or through a durable medium within the period required by law and refund all payments, including applicable delivery charges, within the statutory period. Lack of stock alone will not be treated as legal impossibility where the law provides otherwise.

5. PRICES, TAXES, PROMOTIONS AND PAYMENT
Prices displayed to consumers include value added tax and other compulsory taxes unless the law permits a different presentation and this is clearly stated. Delivery charges and any other additional charges will be shown before the order is placed. For international deliveries, customs duties, import taxes or local charges may apply where clearly disclosed and legally payable by the customer.

The applicable price is the price displayed and confirmed at the time the order is placed, subject to correction of an obvious and recognizable error before contract formation. We will not increase the price of an accepted order unless the change is required by law and legally applicable to that transaction.

Promotions, discount codes and campaigns may be subject to separate, clearly disclosed conditions. They cannot be combined unless expressly stated. Campaign terms do not limit mandatory consumer rights.

Payments are processed through the payment methods presented at checkout. Payment information may be processed by banks, payment service providers and Shopify in accordance with their legal obligations and the disclosures in our Privacy Policy.

6. DELIVERY, PERFORMANCE AND TRANSFER OF RISK
We will deliver the goods within the period stated before checkout. Unless a different period is agreed for goods prepared according to the customer’s personal request or needs, delivery of consumer orders will not exceed the maximum period permitted by the Distance Contracts Regulation, which is generally 30 days from receipt of the order.

Estimated delivery dates are not guarantees where delays result from events beyond our reasonable control. This does not remove your statutory rights if delivery is not completed within the promised or legally required period.

Risk of loss or damage remains with us until the goods are delivered to you or to a third party designated by you other than the carrier. If you independently choose a carrier that we did not offer, risk may transfer when the goods are handed to that carrier, to the extent permitted by law.

Please provide a complete and accurate delivery address and ensure that delivery can be accepted. If a parcel is returned because the address was incorrect, incomplete or delivery was repeatedly refused without a lawful reason, we may request reasonable and documented re-delivery costs, without prejudice to mandatory consumer rights.

7. STATUTORY RIGHT OF WITHDRAWAL
If you are a consumer entering into a distance contract, you generally have the right to withdraw from the contract within 14 days without giving a reason and without paying a penalty, unless a statutory exception applies.

For goods, the withdrawal period generally begins on the day you or a third party designated by you, other than the carrier, receives the goods. Different starting rules may apply to orders delivered in separate shipments, goods consisting of several parts, or recurring deliveries. You may also exercise the right of withdrawal between contract formation and delivery.

To exercise the right of withdrawal, you must send a clear statement before the withdrawal period expires. You may contact us at info@notabene.com.tr or send a written notice to our business address. You may use the statutory model withdrawal form, but doing so is not compulsory. You should retain evidence that the notice was sent within the required period.

After sending the withdrawal notice, you must return the goods within the period required by law, currently 14 days unless we offer to collect them. Return instructions, the designated carrier and any legally chargeable return cost will be provided in the pre-contract information and our Refund Policy. If the return carrier or cost was not properly disclosed, or if the goods are defective or non-conforming, you will not be charged a return cost where the law places that cost on us.

Refunds following a statutory withdrawal will be made through the original payment method, without imposing an additional fee, within the statutory period. For returned goods, the starting point of the refund period may depend on whether the goods were delivered to the return carrier specified in the pre-contract information or were sent through another carrier, as provided by the Distance Contracts Regulation. We may reduce a refund only where and to the extent permitted by mandatory law.

A voluntary return period stated in our Refund Policy, including any 30-day return period, is an additional commercial benefit. It does not replace, shorten or restrict the statutory 14-day right of withdrawal or any rights relating to defective goods.

8. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The statutory right of withdrawal does not apply in circumstances specified by law. Depending on the product and the way it is supplied, these exceptions may include:

• goods prepared according to the consumer’s requests or clearly personalized needs;
• goods that may deteriorate rapidly or have a short expiry period;
• sealed goods whose protective packaging has been opened after delivery and whose return is unsuitable for health or hygiene reasons;
• physical books, digital content or computer consumables supplied in protective packaging where that packaging, seal, tape or similar protective element has been opened after delivery, where the applicable regulation treats the transaction as an exception;
• newspapers, magazines and similar periodicals, except where supplied under a subscription contract;
• digital content delivered instantly in a non-tangible form or services performed before the withdrawal period expires, where performance began with the consumer’s prior express consent and the consumer acknowledged the loss of the right of withdrawal, as required by law;
• other goods or services expressly excluded by the Distance Contracts Regulation.

An exception will be applied only where its legal conditions are met and the required pre-contract information and consents have been provided. The exceptions do not remove your rights concerning defective, damaged, incomplete, counterfeit or incorrectly supplied goods.

9. DEFECTIVE, DAMAGED OR NON-CONFORMING GOODS
We are responsible for delivering goods that conform to the contract. Please inspect your order after delivery and contact us promptly if a product is damaged, defective, incomplete or different from what you ordered. A delay in notification does not remove a mandatory right granted by law.

Under Law No. 6502, a consumer may, subject to the legal conditions, choose one of the following remedies for defective goods: withdrawal from the contract by returning the goods, a price reduction proportionate to the defect, free repair where appropriate and not disproportionate, or replacement with a non-defective equivalent where possible. The costs of exercising these statutory remedies are borne by the responsible party as required by law.

Unless a longer period applies under law or contract, liability for defective goods is generally subject to a two-year limitation period from delivery. Limitation periods do not apply in the same way where a defect has been concealed through gross fault or fraud.

10. RETURNS, EXCHANGES AND REFUNDS
Detailed operational instructions for returns and refunds are set out in our Refund Policy. That policy must be read together with these Terms and mandatory Turkish consumer law.

Any restriction in a voluntary return policy, including restrictions concerning discounted products, cannot remove a statutory withdrawal right or a remedy for defective goods where such a right exists under law.

Unless we expressly offer a direct exchange, the practical method may be to return the original item and place a new order. This does not limit any statutory right to replacement of defective goods.

11. ORDER CANCELLATION BY THE CUSTOMER
You may request cancellation before shipment by contacting us. We will try to process the request, but dispatch may occur before the request is received or completed. If cancellation is no longer operationally possible, your statutory right of withdrawal and our Refund Policy will continue to apply.

12. INTELLECTUAL AND INDUSTRIAL PROPERTY
The website and its content, including text, publications, graphics, photographs, illustrations, logos, trademarks, trade names, page design, software, audio and video, are owned by or licensed to NotaBene Yayınları and are protected by Turkish intellectual and industrial property laws and applicable international agreements.

You may use the Services for personal and lawful purposes. Except where permitted by mandatory law, you may not reproduce, distribute, modify, publish, sell, license, publicly display, create derivative works from, systematically extract or commercially exploit protected content without prior written authorization from the relevant right holder.

“NotaBene Yayınları” and associated names, logos and designs may be protected trademarks or trade identifiers. No license is granted except the limited right to use the website in accordance with these Terms.

13. REVIEWS, COMMENTS AND OTHER USER CONTENT
If you submit a review, comment, image, suggestion or other content (“User Content”), you confirm that you have the necessary rights to submit it and that it does not violate law, third-party rights or these Terms.

You retain ownership of your User Content. You grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, display, format and use that content for operating, improving and promoting the Services, for as long as the content remains available through the Services or as otherwise legally necessary. We will not use personal data contained in User Content contrary to our Privacy Policy or applicable law.

We may moderate or remove User Content where reasonably necessary because it is unlawful, misleading, abusive, discriminatory, infringing, unrelated to the product or service, contains personal data that should not be public, or violates these Terms. We will not manipulate consumer reviews in a misleading manner.

14. SHOPIFY, PAYMENT PROVIDERS AND THIRD-PARTY SERVICES
The online store is hosted and technically supported by Shopify. Shopify and other service providers may process information necessary to provide hosting, checkout, payment, fraud prevention, analytics, delivery and support functions, as explained in our Privacy Policy.

Sales contracts are concluded between you and NotaBene Yayınları unless a product page expressly identifies another seller. Shopify is not the seller of products purchased from NotaBene Yayınları.

The Services may contain links or integrations operated by third parties. We are not responsible for independent third-party content or services, but this clause does not exclude liability that cannot lawfully be excluded, including responsibility for service providers acting on our behalf where applicable.

15. PRIVACY, PERSONAL DATA AND COOKIES
Personal data is processed in accordance with Law No. 6698 on the Protection of Personal Data and other applicable rules. Our Privacy Policy explains the identity of the data controller, categories and purposes of processing, legal grounds, recipients, international transfers where applicable, retention, security measures and the rights of data subjects.

Where explicit consent is legally required, it will be requested separately and will not be bundled with acceptance of these Terms. Contract performance, compliance with legal obligations and other lawful processing grounds do not depend on consent where the law provides another legal basis.

Cookies and similar technologies are used in accordance with the disclosures and controls presented on the website.

16. COMMERCIAL ELECTRONIC COMMUNICATIONS
Marketing communications by email, SMS, telephone or similar channels will be sent only in accordance with Law No. 6563 and the applicable commercial-communications rules. Where prior consent is required, it will be obtained separately. You may withdraw marketing consent free of charge through the method stated in the message or through the Message Management System (İYS) where applicable.

Service messages that are necessary to complete an order, provide security notices, send invoices, communicate delivery information or fulfill a legal obligation are not marketing messages and may be sent without marketing consent where permitted by law.

17. ACCEPTABLE USE AND PROHIBITED CONDUCT
You may not use the Services:

• for an unlawful, fraudulent or malicious purpose;
• to infringe intellectual property, privacy, personal data or other rights;
• to transmit malware, harmful code, spam or misleading content;
• to gain unauthorized access to accounts, systems or data;
• to interfere with security, availability or normal operation of the Services;
• to scrape, harvest or systematically extract content or personal data through automated means in violation of law, technical restrictions or the rights of others;
• to impersonate another person or misrepresent affiliation;
• to harass, threaten, defame or unlawfully discriminate against any person.

We may take proportionate steps to protect the Services, users and third parties, including restricting access, preserving evidence and reporting unlawful conduct to competent authorities.

18. SERVICE AVAILABILITY, WARRANTIES AND LIABILITY
We aim to keep the Services secure and available, but uninterrupted or error-free access cannot be guaranteed. We may carry out maintenance, security updates or technical changes. We will take reasonable measures to minimize avoidable disruption.

Product and service obligations are governed by the contract and mandatory law. No statement in these Terms excludes statutory conformity obligations, warranties, consumer remedies or liability that cannot legally be limited.

To the fullest extent permitted by Turkish law, neither party is liable for indirect or consequential loss that was not reasonably foreseeable when the contract was formed. This limitation does not apply to death or personal injury, fraud, wilful misconduct, gross negligence, breach of mandatory consumer law, unlawful processing of personal data, infringement of rights where liability cannot be excluded, or any other liability that cannot legally be limited.

For customers acting for commercial or professional purposes rather than as consumers, any additional limitation of liability will apply only to the extent permitted by the Turkish Code of Obligations and the Turkish Commercial Code.

19. FORCE MAJEURE
Neither party will be responsible for delay or failure caused by an event beyond its reasonable control, such as natural disaster, widespread infrastructure failure, epidemic restrictions, war, civil disturbance, lawful government action or major carrier interruption, provided that the affected party takes reasonable steps to reduce the impact and performs its obligations as soon as reasonably possible.

Force majeure does not remove refund, notification or other mandatory obligations imposed by consumer law.

20. SUSPENSION AND TERMINATION
You may stop using the Services at any time. We may suspend or restrict access where reasonably necessary to address a material breach, fraud, security risk, unlawful conduct or a legal requirement. Where reasonably possible and legally permitted, we will provide notice and an opportunity to remedy the issue.

Suspension or termination does not affect rights and obligations arising from orders already accepted, including payment, delivery, withdrawal, refund, defective-goods and dispute-resolution rights.

21. CHANGES TO THESE TERMS
We may update these Terms to reflect legal, regulatory, technical or operational changes. The current version will be published on this page with its effective date.

Changes apply prospectively and will not reduce rights under a contract already formed unless the change is required by law or expressly accepted by the customer in a legally valid manner. Where required, material changes will be communicated through an appropriate channel.

22. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms and sales made through the Services are governed by the laws of the Republic of Türkiye.

Consumers may submit disputes falling below the monetary threshold announced for the relevant year to the competent Provincial or District Consumer Arbitration Committee (İl veya İlçe Tüketici Hakem Heyeti). Applications may also be made through the relevant e-Government consumer application service where available.

For disputes outside the jurisdiction of Consumer Arbitration Committees, consumers may apply to the competent Consumer Court, subject to any mandatory pre-litigation mediation requirement. Statutory venue rights, including the consumer’s right to apply in the place of residence where provided by law, are preserved.

For disputes that do not qualify as consumer disputes, the competent courts and enforcement offices will be determined under the applicable Turkish procedural rules. Nothing in this section creates exclusive jurisdiction contrary to mandatory law.

23. GENERAL PROVISIONS
If any provision of these Terms is found invalid or unenforceable, it will be applied to the maximum extent permitted or severed, and the remaining provisions will continue in effect.

A failure or delay in exercising a right does not waive that right. You may not assign a contract where the assignment would be unlawful or materially affect performance without our consent. We may transfer rights or obligations as part of a lawful business transfer only where the transfer does not reduce mandatory customer rights.

These Terms, the statutory pre-contract information, the accepted order details and the policies incorporated by reference form the agreement relating to the transaction. They do not exclude rights arising directly from mandatory law.

24. CONTACT INFORMATION
Questions, complaints, withdrawal notices and other communications may be sent using the details below:

Trading name: NotaBene Yayınları
Legal company name: RENAS YAYINCILIK MATBAACILIK FİLİMCİLİK REKLAM YAZILIM DONANIM BİLİŞİM SANAYİ VE TİCARET LİMİTED ŞİRKETİ
Authorized representative: Emre Battal
Email: info@notabene.com.tr
Telephone: +90 (216) 337 20 26
Business address: Rasimpaşa Mahallesi, Duatepe Sokak No: 59/B, Yeldeğirmeni, Kadıköy, İstanbul, Türkiye
Trade Registry Number: 47304-5
Tax Identification Number: 7340631524
Tax Office: Kadıköy Tax Office
Registered Electronic Mail (KEP): renas@hs01.kep.tr
MERSIS Number: 0734 0631 5240 0016