Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact NotaBene Yayınları at info@notabene.com.tr. Please note that returns must be sent to the following address: Rasimpaşa Mahallesi, Duatepe Sokak No: 59/B, Yeldeğirmeni, Kadıköy, Istanbul, Türkiye.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

You can always contact us with any questions about returns at info@notabene.com.tr.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods, including food, flowers, or plants; custom products, including special orders or personalized items; and personal care goods, including beauty products. We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure that you receive the item you want is to return your current item and, once the return has been accepted, place a separate order for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing justification. As stated above, the item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you’ll be automatically refunded through your original payment method within 10 business days. Please remember that your bank or credit card company may need additional time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@notabene.com.tr.